FAQ's

  • What products do you sell?

    We offer a wide range of products imported from the UK to Bangladesh, including clothing, accessories , cosmetics, and more. You can view our available items on our website and social media pages.

  • How can I place an order?

    You can place your order directly through our website, Instagram, or Facebook page. Simply select your desired products and follow the checkout process.

  • Do I need to pay upfront?

    For in-stock items, you can choose Cash on Delivery (COD) or Bkash payment. For pre-orders, a 50% advance payment is required to confirm your order.

  • How long does delivery take?

    We aim to deliver within 4 weeks. However, due to customs clearance and other factors, delivery can sometimes take 6-8 weeks

  • Can I pre-order products?

    Yes, you can pre-order any product available in the UK. Pre-orders require a 50% advance payment to secure your item

  • Do you have any products available for immediate delivery?

    Yes, Stock availability is indicated on each product page and can be shipped immediately via COD or Bkash.

  • What are your payment options?

    We accept Cash on Delivery (COD), Bank payments and Bkash payments for your convenience.

  • What is your return and exchange policy?

    We have a strict no return or exchange policy. Please carefully review product details before purchasing.

  • How can I track my order?

    Once your order is shipped, we will provide a tracking number via SMS or email. You can also contact us on our social media pages for updates

  • Do you ship nationwide in Bangladesh?

    Yes, we ship to all locations across Bangladesh.

  •  What if there is a delay due to customs?

    Delays due to customs are beyond our control. We appreciate your patience and will keep you updated on your order
    status.

  • What are the shipping charges?

    Shipping charges vary based on the size and weight of the order and the delivery location. Exact charges will be calculated after receiving the product in Bangladesh office.

  • How can I contact customer support?

    You can reach us through our website contact form, Instagram, Facebook, or via phone/Bkash number provided on our contact page.

  • Can I cancel my pre-order?

    Cancellations are not accepted.

  • Do you offer wholesale or bulk purchase discounts?

    YES! For wholesale or bulk inquiries, please contact us directly to discuss possible
    arrangements.

  • What should I do if I receive a damaged or incorrect item?

    Please contact our customer support immediately with photos of the damaged or incorrect item. We will assist you accordingly, but please note our no return/exchange policy applies to standard orders.

  • Can I change or modify my order after placing it?

    If your order has not yet been shipped from the UK, contact us as soon as possible to request
    modifications. Once shipped, changes cannot be made

  • Can I pick up my order directly from your warehouse?

    At this time, we only offer delivery services. Pick-up options are not available

  • Is my personal information secure?

    Yes. We take your privacy seriously and ensure that your personal and payment information is protected.

  • Can I request a specific UK brand or product?

    Please contact us with your requests. We will do our best to source specific products or brands from the UK.
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